Delete Your Account

Last updated: October 9, 2026

This page explains how to request deletion of your Nudge account and associated data. Nudge is an invoice reminder application operated by JM Studio LLC.

Option 1 — Delete from within the app (recommended)

You can delete your account directly inside the Nudge app:

Open the Nudge app and log in to your account.
Tap the Settings icon (bottom navigation).
Scroll to the bottom and tap Delete Account.
Confirm the deletion when prompted.

When account deletion completes, your account and application records are removed from active Nudge systems. If you connected QuickBooks, Nudge attempts to revoke Intuit authorization before deleting its stored connection credentials. Provider revocation is best-effort if Intuit is unavailable; you can also remove Nudge in your Intuit connected-app settings. Separately stored attachments may require cleanup retries, and encrypted recovery backups and legally required records are handled as described below.

Option 2 — Request deletion by email

If you are unable to access the app, you can request account deletion by emailing us at support@nudgepay.app with the subject line "Account Deletion Request" and the email address associated with your account. We will process your request within 7 days.

What data is deleted from active systems

When you delete your account, Nudge removes the following account data from its active application database (subject to any legally required records):

Your account credentials (email address, password)
Your business name and profile information
All invoices and invoice history
All customer records (names, email addresses, phone numbers)
All reminder schedules and message templates
Invoice attachments in Nudge-managed storage (cleanup may require retry if the storage provider is unavailable)
Your subscription and billing records held by Nudge, subject to any legally required retention

Data retention

Nudge maintains encrypted whole-database backups for disaster recovery. Account deletion does not immediately erase your records from previously created encrypted backup snapshots; those snapshots rotate out under the backup-retention policy. Backups are not active accounts and are not used to send reminders. Separately, narrow billing or transaction records may be retained where required by law or compliance obligations, including records held by payment providers under their own policies.

Note: Account deletion is permanent and cannot be undone. All your invoices, customers, and reminder history will be lost.

Questions

If you have any questions about data deletion, contact us at support@nudgepay.app.